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Rotate support

Get unstuck.
Keep moving.

Practical guidance for the inventory work your team does every day. For account-specific help, email us and a real person will respond.

Email support info@rotate-inventory.com
01

Connect Shopify safely

Map locations, review catalog and order differences, and confirm which system owns each field before anything is written back.

  1. Connect your Shopify store from Settings
  2. Map Shopify locations to Rotate locations
  3. Preview catalog and order changes
  4. Approve the changes you want to apply
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02

Import your catalog

Bring products, variants, SKUs, barcodes, and opening details into Rotate with a reviewable CSV import.

  1. Download the import template
  2. Add products and variants
  3. Upload and review row-level issues
  4. Apply the accepted import batch
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03

Receive a purchase order

Record full or partial receipts while keeping expected quantities and inventory movements auditable.

  1. Open an issued purchase order
  2. Choose Receive
  3. Scan or enter received quantities
  4. Review and post the receipt
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04

Pick, pack, and ship

Move an allocated sales order through a guided fulfillment flow without losing track of backorders or exceptions.

  1. Open an order in the picking queue
  2. Scan each SKU or barcode
  3. Verify packed quantities
  4. Add tracking and confirm shipment
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05

Run a stock count

Freeze expected quantities, record the physical count, review variances, and post only after the results make sense.

  1. Create a count for a location
  2. Enter or scan physical quantities
  3. Review every variance
  4. Approve and post the count
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06

Adjust or move inventory

Correct inventory with a reason-coded adjustment or transfer stock between locations while preserving the ledger trail.

  1. Choose Adjust or Move inventory
  2. Select the product and location
  3. Enter the quantity and reason
  4. Review and confirm the movement
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Still need a hand?

Tell us what you were trying to do and where you got stuck.

Include your workspace name, the order or SKU involved, and a screenshot when possible. Please do not email passwords, API credentials, or payment information.

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